Shipping & Payments

UK Shipping

How much does it cost?

We offer FREE standard delivery on all of our items via Royal Mail 2nd Class service and My Hermes. For an additional cost we do offer a next day delivery service for £4.99

How long does it take?

Our free standard delivery is typically received within 2 to 3 working days. We also have a next day delivery service for customers who need there items quicker.

Items are dispatched Monday to Friday and are sent same day if ordered before 10:00AM. Items ordered after 10:00AM on Friday will be sent on Monday.

Christmas Postage

Please note, over the Christmas period the business will be closed from the 22nd of December until the 4th of January. Any orders placed will be posted on return within 1 working day.

Overseas Delivery

Do you ship outside of the UK?

No, due to Brexit and other factors we currently ship within the United Kingdom only.

Payment Methods

We accept all major credit cards and debit cards through the checkout page. We also accept PayPal.

Sorry, we do not accept cheques, postal orders or bank transfers for retail customers.

Returns & Refunds

100% Satisfaction Guarantee! Hassle-Free Returns!

True HQ is dedicated to it's customer service, and we back that up with our hassle-free returns policy. If you're not happy with your purchase, simply return your item within 30 days and we will give you a refund or replacement.

Visit our Returns Center to process your return.

Wholesale Customers

If you are interested in a wholesale or large order purchase, please visit our Wholesale page for more information.

Contact Us

Please visit our Contact Us page for more details.