Returns and exchanges

How do I return?

• Enter your order number and email address in the fields above and click Start
• Follow the instructions and select the items you want to return
• You will get a confirmation email with the shipping guidelines once the return request is approved.
• We use Collect+ and Hermes for all returns.
  

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

• Item must be in original condition
• In the original packaging

Free gifts or promotional items are not returnable!

Are there any charges for return?

• Original shipping charges are non-refundable
• Returns are free for faulty items
• Returns for any other reason are charged at £3.99. Creating a returns label is free, we simply deduct £3.99 for your refund.
• You are responsible for the charges of the return shipping if the item is not faulty

How soon will I get my refund?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 5 to 10 working days.